Terms of Service
1. Who these terms are with
Hej is operated by SNWEB B.V., a company registered in the Netherlands. In these terms, "we" and "us" means SNWEB B.V., and "you" means the person using the app.
Your privacy is covered separately in our Privacy Policy, which is part of this agreement.
2. Who may use Hej
- You must be 18 or older. There is no exception.
- You must be legally able to enter into a contract, and not barred from a service like this under the law that applies to you.
- You must never have been removed from Hej for breaking these terms, and you must not be listed as a sex offender.
- One person, one account. Accounts are personal and cannot be sold, shared or transferred.
3. Your account
You sign in with Apple or with Google. Keep control of that sign in, because whoever holds it holds your Hej account. Everything on your profile has to be true: your own name, your real date of birth, recent photos of yourself.
You are responsible for what happens on your account.
4. Verification
Before your first round you complete a selfie check, described in the Privacy Policy. Without it you cannot start a round. Passing the check means we have reason to believe you are a real person whose photos match your face. It is not a background check, and it is not a promise about anyone's character or intentions.
5. What Hej does
Hej pairs you with another user near you for a conversation of about three minutes. Either of you can Like or Skip. If you both Like, the chat stays open and you can continue with messages, voice notes, photos, GIFs and calls.
We decide who you are paired with using availability, distance and your preferences. We do not guarantee that you will be paired with anyone in particular, that a round will be available at a given moment, or that you will get matches. Three rounds a day are included at no cost, and that allowance can change.
6. House rules
You agree to these when you sign up, and they apply in every round, every chat and every call.
- Be yourself. Real photos, real age, real name. No impersonating anyone.
- Be kind. No harassment, no hate, no unsolicited sexual content. Skipping someone is fine. Being cruel is not.
- Keep it here. No selling, no links, no asking for money or for someone's social accounts in the first three minutes.
- Report, do not retaliate. Reports are reviewed by people. Breaking the rules means a ban.
On top of that, you may not: use Hej if you are under 18 or help anyone under 18 use it; post sexual content involving minors, which we report to the authorities; share nude or sexual images of anyone without their consent; run scams, romance fraud or crypto schemes; collect other users' data, scrape the service, or use bots; reverse engineer the app or try to break into any part of our systems; or use Hej for anything illegal.
7. Your content
What you write, record and upload stays yours. To be able to show it, you give us a worldwide, non exclusive, royalty free licence to host, store, copy, resize and display your content, only for the purpose of running Hej and only for as long as your account exists. We do not use your content in advertising and we do not sell it.
You promise that you have the right to what you upload, and that it does not infringe someone else's rights.
When you delete a photo, a chat or your account, the licence ends with it, apart from copies we are required to keep as described in the Privacy Policy. Content that was reported may be kept for as long as needed to handle the report.
8. Hej Plus and coins
Hej Plus
Hej Plus is an auto renewing subscription, offered weekly, monthly or yearly. It adds unlimited rounds, shows who liked you first, brings back someone you skipped with Encore, puts you first in line with Boost, and removes the distance limit.
You buy it through the App Store or Google Play, and those stores handle the billing. Payment is charged to your store account at confirmation. The subscription renews automatically at the end of each period, at the price shown at the time, unless you cancel at least 24 hours before the period ends.
Cancelling
Cancel in your store account: on iPhone in Settings, then your name, then Subscriptions; on Android in Google Play, then Payments and subscriptions, then Subscriptions. Cancelling stops the next renewal. What you already paid for keeps working until that period ends. Deleting the app does not cancel a subscription.
Coins
Coins are a limited licence to use a feature inside Hej. They are bought once, do not renew, have no value outside the app, cannot be exchanged for money, and cannot be transferred. Unused coins are lost when your account is deleted or banned.
Prices and refunds
Prices are shown in the app before you buy and include tax where it applies. We can change prices for the future, and for a subscription the store will tell you before a renewal at a new price.
Refunds are handled by Apple and Google under their own policies, because they are the sellers. If you are a consumer in the European Union you have a 14 day right of withdrawal for digital content, and by starting to use Hej Plus or spending coins immediately you agree that the service begins right away and that you lose that right once it has been fully performed. Statutory consumer rights that cannot be waived are not affected by anything in this section.
9. Reports, moderation and suspension
Every chat has report and block one tap away. Photos are checked automatically before they go live, and reports are reviewed by people.
We may remove content, put an account on hold, limit features or ban an account when we have reason to believe these terms have been broken, when someone's safety is at stake, or when the law requires it. Serious cases, in particular anything involving a minor, are reported to the authorities. If your account is banned you may write to us and we will look at it again.
10. Ending the agreement
You can stop at any time by deleting your account in Settings, then Account, then Delete Account, which also deletes your data as set out in the Privacy Policy. Deleting your account does not refund a subscription or unused coins, and does not cancel the subscription in the store, which you cancel there.
We may end this agreement by closing your account if you break these terms, or with reasonable notice if we stop offering Hej.
11. Availability and changes
Hej is provided as it is. We work to keep it running, but we do not promise it will be available without interruption, and maintenance, outages and phone or network problems happen. We may add, change or remove features, and we may change these terms. If a change is significant we will tell you in the app or by email before it takes effect, and continuing to use Hej after that means you accept it. If you do not, delete your account.
12. Disclaimers and liability
We do not vet the people you meet. Verification confirms a face, not a character. We do not run criminal background checks. You are responsible for your own choices about who you talk to, what you share and whether you meet in person. Meet in a public place, tell someone where you are going, and trust your instincts.
To the extent the law allows, we are not liable for the behaviour of other users, for content they send you, or for anything that happens between you outside the app. We are not liable for indirect or consequential loss, for lost profits, or for lost data beyond what we can restore from our normal backups.
Nothing here excludes liability for intent or gross negligence, for death or personal injury caused by us, or anything else that cannot be excluded under Dutch law. Where our liability is limited, it is limited to what you paid us in the twelve months before the event, or one hundred euro if that is more.
13. Law and disputes
Dutch law applies to these terms and to the agreement between us. If you are a consumer resident in the European Union, this does not take away the protection of mandatory rules of the country where you live.
Disputes go to the competent court in Amsterdam, the Netherlands, unless mandatory rules give you the right to bring a claim in the courts where you live. Before that, write to us. Most things are settled by email.
14. Contact and language
SNWEB B.V., the Netherlands.
Email: support@hej.dating
These terms are published in English. Where a translation exists, the English version prevails.